Frequently Asked Questions
Everything you need to know about upgrading your living space.
What are your standard shipping times for large furniture?
Most large furniture items are processed within 2-3 business days and delivered via our specialized freight partners within 7-14 business days, depending on your location.
Do you offer professional assembly services?
Yes, we partner with local assembly experts to offer 'White Glove' delivery and setup for an additional fee, which can be selected during the checkout process.
What is your return policy for home decor and rugs?
We offer a 30-day return window for all home decor and unused rugs. Items must be returned in their original packaging to be eligible for a full refund.
Are your wood products made from sustainable materials?
At The Home Outlet Store, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed wood sources.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm and Klarna.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.